Interactive Services

girl on phone

Do you need information or advice on anything that may concern you or someone that you know?
If you need someone to talk to contact us at Interactive Services.  We can help you with a wide range of issues including health, housing, money or relationships.  Open from 10am to 10pm, there's 4 easy ways to get in touch:

 

Call 0800 51 11 11

  • 10 - 10 Every day
  • Freephone - some mobile networks may charge you.  We dont, so check with your provider.
  • Info and advice by phone.

 

 

Txt10-2-10

  • Info, advice and support by Text Message 07786 51 11 11

  • 10-10 Every day

  • Free to receive messages, you only pay your providers charge to send a tex

Webtalk

  • Live 1-2-1 confidential chat with an info and advice worker
  • 10-10 Every day
  • log on at WebTalk

Q2A - 3 email enquiry services in one

  • Q2A Max - full answers to your enquiries either sent to your email address (not accessible to workers) or added to the Answer File
  • Quick Q2A - short answers to short questions added to the Answer Bank on an almost daily basis

 

Texter or talker? However, you like to talk we're here 365 days a year, 10am-10pm with information and advice.  In 2009, Interactive Services responded to more than 20,000 phone calls, over 23,000 text messages, 447 emails and 3,650 webtalk contacts from young people seeking information and support.

 

Interactive Services is run by the county council's Young People's Service. It opened in 1993 as a local helpline to support youth workers and young people in youth clubs in Lancashire.